> ## Documentation Index
> Fetch the complete documentation index at: https://docs.generect.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Frequently asked questions about billing and pricing

<AccordionGroup>
  <Accordion title="What happens if my balance reaches 0?">
    Paid operations – API, Email Finder, Email Validation, and Exports – will temporarily pause.\
    Once you top up your balance, all services resume automatically.
  </Accordion>

  <Accordion title="Can I switch to an invoice-based plan or get a custom pricing model?">
    Yes. Use the **Contact Sales** button in the Billing section – our team will help you choose a payment model that fits your needs.
  </Accordion>

  <Accordion title="Are there any usage limits?">
    There are no hard limits – you can run as many searches and requests as you need.\
    The only limitation is your available balance.
  </Accordion>

  <Accordion title="Why might a top-up take longer to appear?">
    Sometimes Stripe may take a few minutes to process a transaction – this is normal for payment systems.\
    As soon as the payment is confirmed, your Generect balance updates automatically.
  </Accordion>

  <Accordion title="Can I request a refund?">
    Refunds are possible in exceptional cases (duplicate charges, technical issues, etc.).\
    Contact our support team – we'll always help you resolve the situation.
  </Accordion>
</AccordionGroup>